Refund Policy

Last updated: June 2026

We want you and your pet to be completely satisfied with every purchase from AdorUrPets. If you are not fully satisfied, we are here to help.

Return Window

You may return eligible items within 14 days of the delivery date.

Eligibility

To be eligible for a return:

• The item must be unused and in its original condition
• customer must cover shipping cost 
• The item must be in its original packaging
• You must contact us at refund@adorurpets.com before sending any return

Items that are used, damaged, or not in their original packaging may not be eligible for a full refund. Eligibility is assessed on a case-by-case basis depending on the quality and condition of the returned product.

Refund Processing Time

Once your return is received and inspected, we will notify you by email of the outcome. If approved, your refund will be processed within 7–10 working days. The time for the refund to appear in your account will depend on your bank or payment provider.

Non-Refundable Items

• Items that have been used or opened
• Items returned after 14 days from delivery
• Items returned without prior authorisation

Exchanges

If you would like to exchange an item, please contact us at support@adorurpets.com. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.

Contact

For all return and refund enquiries:
Email: support@adorurpets.com