FAQ

Orders are dispatched within 1–3 business days of payment confirmation. Standard delivery takes 7–14 business days from the date of dispatch, depending on your location. During peak periods or high-demand seasons, delivery may take a little longer — we'll always let you know.

Yes! We offer free shipping on all orders — no minimum spend required.

Yes. Once your order is dispatched you'll receive a shipping confirmation email with tracking details where available.

We currently ship to New Zealand, Australia, the United Kingdom, and the United States. International delivery times may vary and are subject to customs clearance.

Contact us at support@adorurpets.com within 14 days of delivery to request a return authorisation. Items must be unused, unopened, and in their original packaging. See our full Refund Policy for details.

Once your return is received and inspected, refunds are processed within 7–10 working days. The time to appear in your account depends on your bank or payment provider.

Please contact us as soon as possible at support@adorurpets.com. We'll do our best to help, but once an order has been dispatched we're unable to make changes.

Yes. All AdorUrPets products are reviewed for pet safety before being listed in our store. We source responsibly from trusted manufacturers.

No — we specialise in pet accessories, toys, grooming products, beds, and lifestyle essentials. We do not sell food or treat products.